Your best branch already knows how to get 5-star reviews. The others can learn.

Bespoke review intelligence for multi-location businesses. We analyse every Google review across your network, extract what each branch does differently, and give you the plan to replicate it everywhere.

You know some branches outperform the rest. But do you know exactly why?

The ratings show you the score. The review text tells you why. When you compare what hundreds of customers wrote about each location side by side, the operational differences become specific and fixable.But nobody does this. Not your team, not your review monitoring software, not your mystery shoppers. The patterns are locked inside the review data where nobody is looking.That is what this report extracts.

A bespoke intelligence report built entirely from your review data

Real examples from real networks

3-branch veterinary groupSame company. Same services. Same prices. Three completely different customer experiences.The report found that one branch narrates costs before treatment, responds to every review within 7 hours, and makes follow-up calls after procedures. The other two don't.Those gaps cost the network an estimated £20,000–£40,000 per year in lost clients. The fixes required no budget, no new technology, and roughly 12–18 hours of staff time across 90 days.The top branch had already solved the problems the others were still generating. The fix was replication, not reinvention.

4-branch hospitality group + competitor benchmarkFour venues of a national leisure brand, benchmarked against a direct competitor in two cities.Google showed all four venues rated 4.8–4.9. The report uncovered a hidden trajectory problem: one venue's most recent reviews averaged 4.48 while the others held at 4.87–4.89. The venue's staff were the most praised in the entire network, but the systems around them were suffering from previously unseen issues.The competitor didn't suffer from any of the same complaints, confirming they were operational, not structural. Within hours of receiving the report, the leadership team had already actioned two of the recommendations.

Not a dashboard. Not a sentiment score.

Review monitoring tools show you numbers and trend lines. Useful for tracking, but they tell you WHAT is happening, not WHY, and not WHAT TO DO.This report reads every word your customers have written across every branch, identifies the specific operational patterns behind the numbers, and translates them into protocols your team can implement this week.The methodology has been developed across thousands of reviews and dozens of multi-location businesses across veterinary, dental, optical, fitness, hospitality, and retail sectors. It handles the data sourcing, cross-branch calibration, competitor benchmarking, and translation into implementation protocols.

One product. Per-branch pricing. Everything included.

£90 per branch. £199 minimum order. Every report includes the full analysis, competitor benchmarking, action plan, and Implementation Guide. All prices exclude VAT.Introductory pricing — available for a limited time.

Additional competitor benchmarking: Available on request for all tiers.Data appendix: Included with Regional and Enterprise. Raw metrics, theme heatmaps, staff league tables, trend charts. Available as add-on for Standard.Email [email protected] to request.

Refresh tracking (available after your initial report):Monthly refresh: Updated analysis, action plan progress tracking, updated competitor data. Price: 25% of initial report. Best for high-volume networks.Quarterly refresh: Same deliverables. Price: 50% of initial report. Best for most networks.

How it works

Standard (2–8 branches):
1. Select your branch count and purchase
2. List your branches at checkout
3. Receive the Implementation Guide immediately (40+ pages)
4. Your bespoke report delivered within 3 working daysRegional and Enterprise:
1. Complete the short form with your network details
2. We confirm your quote, branch groupings, and competitor preferences within 24 hours
3. Invoice raised for 50% due on order confirmation
4. Your Implementation Guide delivered immediately (40+ pages)
5. Your bespoke report suite delivered within 5–7 working days
6. Remaining 50% invoiced due on delivery

Works for any business with multiple locations where customers leave Google reviews.Particularly valuable if:
· You suspect some branches do something right but cannot pinpoint what
· You want to systematise excellence rather than firefight problems
· Your branches have different ratings or review volumes
· Some branches get complaints that others do not
· You want actionable intelligence, not another dashboard

If your report does not identify at least 3 actionable insights you had not spotted yourself, full refund.The cross-branch patterns are always there. They are just invisible until systematically extracted.

Not sure yet? See it for yourself.

Download a 10-page sample from a real report including the executive dashboard, branch comparisons, and opening analysis.

• Download free preview

Who's behind thisVisible Edge was founded by JP, a management consultant who noticed that multi-location businesses were sitting on goldmines of operational insight in their Google reviews and nobody was extracting it systematically.Every report is produced using cross-industry methodology developed from analysing thousands of reviews across veterinary, dental, optical, fitness, hospitality, retail, and professional services sectors.All data handled confidentially and used solely for your report.

VisibleEdge · [email protected] · Local Business Intelligence